Refund policy

Custom Made Products

All of our banners are custom made to order and personalised specifically to your design specifications. Due to the bespoke nature of our products, we are unable to accept returns or offer refunds once an order has been placed.

Our Commitment to You

We take great care to ensure you're completely happy with your banner before it goes to print. Here's how we make sure you get exactly what you want:

Design Process
After you place your order, we send you a personalisation form to collect all your design details. You have complete control over colours, text, fonts, graphics, and layout.

Digital Mockup
Within 48 hours of receiving your completed form, we'll send you a digital mockup of your banner design.

Unlimited Revisions
You can request as many changes as you need to the mockup until the design is perfect. Nothing goes to print until you've given your final approval.

Quality Assurance
Once approved, we handcraft your banner with attention to detail and quality. Each banner is carefully made and checked before shipping.

Faulty or Damaged Items

If your banner arrives damaged or faulty due to a manufacturing error, please contact us within 48 hours of delivery at hello@thebanneredit.co.uk (or hello@autumnrosepaperco.co.uk). We'll arrange a replacement at no additional cost to you.

Please include photos of the damage or fault so we can assess the issue and resolve it quickly.

Questions?

If you have any questions about our refunds policy or concerns about your order, please get in touch. We're here to help and want to make sure you're happy with your banner.